Returns policy
At irishfootwear.com, your satisfaction with every pair of shoes you purchase is our priority. We understand that choosing the perfect footwear online can sometimes be challenging, which is why we have established a straightforward refund and returns process. This policy applies to all purchases made through our website, covering the elegant Spanish styles, casual sneakers, ballerina pumps, statement trainers, and every other item we offer.
Returns
If you are not completely happy with your purchase, you may return it to us for a refund. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. This includes the original shoe box, dust bags, and any other accessories that came with the product. We kindly ask that you try on shoes on a clean, soft surface to avoid marking the soles. Items that show signs of wear, such as scuffed soles or stretched materials, cannot be accepted for return.
All returned products will be inspected upon arrival. We reserve the right to refuse a return if the item does not meet the conditions stated above. Once your return is approved, we will process your refund.
Non-Returnable Items
Certain types of items cannot be returned. These include any products marked as final sale or clearance. Additionally, for hygiene reasons, we cannot accept returns of any footwear that has been worn outdoors or shows obvious signs of use. Please ensure you have thoroughly inspected your shoes before wearing them outside.
Refunds
Once we receive and inspect your returned item, we will send you an email notification to confirm the approval or rejection of your refund. If approved, your refund will be automatically processed and applied to your original method of payment.
Please note that any refund you receive will be for the full purchase price of the returned product. If you received a promotional discount or gift with purchase, adjustments may be applied to ensure the refund amount is correct.
Late or Missing Refunds
If you have been notified that your refund has been processed but you have not yet received it, please first check your bank or payment account again. Then, contact your credit card company or payment provider, as it may take some time before the refund is officially posted to your statement. If you have done all of this and still have not received your refund, please reach out to our customer service team for assistance.
Exchanges
We do not offer direct exchanges. If you need a different size, colour, or style, the fastest way to ensure you get the new item is to return the product you have for a refund. Once the return is accepted, you can make a separate purchase for the new item on our website.
Faulty or Damaged Items
We take great care in inspecting all items before they are shipped. However, if you receive a product that is defective or damaged, please contact us immediately. We will arrange for the return of the faulty item and, upon verification, will provide you with a full refund or a replacement if available. This does not affect your statutory rights regarding faulty goods.
Return Instructions
To complete your return, please ensure the item is securely packed in its original packaging. You are responsible for the safe return of the item to us. We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. The return shipping cost is to be arranged by the customer, unless the return is due to our error or a defective product.
Changes to This Policy
We reserve the right to update or modify this refund and returns policy at any time without prior notice. Any changes will be posted on this page. It is your responsibility to review this policy periodically.
Contact Us
If you have any questions regarding our refund and returns policy, please contact us through the channels provided on our website. We are here to help make your shopping experience with irishfootwear.com as pleasant and worry-free as possible.