FAQ

Welcome to the Irish Footwear FAQ section. We have gathered the most common questions about our products and services to help you shop with confidence. Below you will find detailed answers to help you understand what makes Irish Footwear your trusted destination for quality footwear.

1. What types of footwear do you offer?

Irish Footwear provides a carefully curated selection of shoes for different occasions and preferences. Our collection includes elegant Spanish-inspired styles, comfortable casual sneakers designed for walking, effortless ballerina pumps, and statement pieces that stand out. We also stock timeless summer essentials, trusted comfort brands, and a range of products from sophisticated leather designs to modern trainers. Whether you need every-day footwear or something for a special event, we aim to cover your needs.

2. Are the shoes on your website original and authentic?

Yes, absolutely. Every pair of shoes sold through Irish Footwear is sourced directly from reputable designers and manufacturers. We work only with established brands and suppliers known for their craftsmanship, quality materials, and attention to detail. When you order from us, you receive genuine products that meet the original specifications.

3. How can I find the right size for me?

We recommend checking the size guide available on each product page. Different brands may have slight variations in sizing, so we include specific measurements and fitting notes where possible. If you are between sizes or unsure about a particular style, a good rule is to read the product description carefully — many styles include advice on whether the fit is true to size, narrow, or wide. For the most accurate fit, compare the brand’s size chart with your own foot measurements taken at the end of the day when feet are slightly swollen.

4. What if the shoes do not fit me properly?

Customer satisfaction is important to us. If your purchased shoes do not fit as expected, you may request a return or exchange in accordance with our return policy. The shoes must be unworn, in original condition, and returned with all original packaging. We recommend trying shoes on a clean, soft surface indoors before wearing them outside. For detailed steps on how to initiate a return, please refer to our Returns & Exchanges section on the website.

5. Do you offer any guidance on shoe care?

We do. To extend the life of your footwear, we advise following the care instructions specific to the material. For leather styles, use a protective spray before first wear and clean with a damp cloth and leather conditioner periodically. Suede styles require a special suede brush and protector. For canvas or fabric sneakers, spot cleaning with mild soap and water is usually sufficient. Always allow shoes to air dry naturally away from direct heat sources. We also plan to publish detailed care guides for different materials in the near future.

6. Can I order multiple pairs to compare at home?

Yes, you are welcome to order different styles or sizes to compare them in the comfort of your home. You can then keep the pair that works best and return the others, following our return guidelines. Please remember that returned items must be in brand-new, unused condition with all tags and packaging intact.

7. How do I know when new styles are added?

New arrivals are added regularly, including seasonal collections and just-in styles from various brands. The best way to stay informed is to visit the “New Arrivals” or “Shop All” sections on our website frequently. We also encourage you to check the product listings for the latest drops — you may find unexpected elegant styles for every occasion.

8. Is my personal information safe when I shop with you?

Protecting your privacy and data security is a priority. We use industry-standard security measures (SSL encryption) to safeguard any personal and payment information you provide. We do not sell or share your data with third parties for their marketing purposes. For full details, please review our Privacy Policy, which explains how we collect, use, and store your information.

9. How can I contact you if my question is not answered here?

If you need further assistance, please use the contact form available on our website. Our customer service team will review your inquiry and get back to you as soon as possible. We strive to provide helpful and accurate responses to every message we receive.